FAQs
OFFICE
Q: Where is your office located?
A: We do not have an office that is open to the public. We can be reached by phone at (423)227-1160, or by email at [email protected]. Our mailing address is:
Omega Parking Services
P.O. Box 2165
Chattanooga, TN 37409
Q. What are your office hours?
A. Monday-Friday 9am-4pm
CITATIONS
Payments
Q: How do I pay my citation?
A: From the home screen on our website, select “Citations” from the menu, then enter your violation number found at the top of your citation below the bar code,
example: 000-012-345 press enter to open your citation.
Select “Pay” to pay by credit or debit card. Follow the prompts to enter your card information.
Or, you may mail a check or money order to:
Omega Parking
P.O. Box 2165
Chattanooga, TN 37409
*Please note your violation number on the memo line of your check or money order.
Disputes
*Please note: we are required to document each dispute, therefore, ALL disputes MUST be submitted online.
Q: How do I dispute my citation?
A: From our home screen (insert link to home screen), select “Citations” from the menu, then enter your violation number found at the top of your citation below the bar code, example: 000-012-345 press enter to open your citation. Select “Dispute” then complete the form and select “Submit.”
Q: How will I know if my dispute is accepted?
A: Our Disputes Team typically responds to the email address provided in your dispute within 3-5 business days.
Q: It has been 6 or more business days since I filed my dispute, but I have not received a response. What do I do?
A: Some email filters send our emails to your spam folder. Try checking your spam folder first, or you may email us at [email protected] to check the status of your dispute.
Q. I do not agree with the response to my dispute and would like to further dispute my citation.
A: Email us at [email protected] to further dispute your citation. Please include your violation number in the subject line of your email.
Q: I am not able to upload my images to my dispute.
A: Images of supporting documents for your dispute may be sent to [email protected]. Please include your violation number in the subject line of your email.
Q: I received a letter for a violation on a vehicle that I do not own. What do I do?
A: Notices for vehicles that you no longer own can be disregarded.
Q: Someone else was driving my vehicle when the citation was issued. Am I responsible?
A: Yes, the vehicles registered owner is responsible for any notices given.
Q: Why was my dispute rejected?
A: Please see the response from our Disputes Team in your notification message.
Q:What if I didn’t know I had to pay for parking?
A: All of our parking lots have signs posted with instructions on how to pay for parking and the rules for parking at each location.
Q: Why am I no longer able to view my citation?
A: When payment is received, the citation is closed.
Q. Can I negotiate the citation fee?
A. No. If a reduction is warranted, it will be issued by our disputes team.
Q. Do I have to pay for parking when the kiosk is out of order?
A. Yes. Mobile payment options are available 24/7/365 at all of our parking lots. This allows for payments via text, phone, or QR code. Payment is required for all vehicles at all times.
Receipts
*Please note: we cannot accept a receipt for a different tag number as proof payment.
Q: Where do I find my Park Mobile receipt?
A: Parking receipts can be found under the “History” tab in your Park Mobile app.
Q: What is an acceptable form of proof of payment?
A: Your parking receipt from the kiosk or Park Mobile which reflects the date, time, location, tag number, as well as the expiration time.
Q: Why is my bank statement not an acceptable form of proof of payment?
A: Bank statements do not provide the information to satisfy the requirements of an acceptable form of proof of payment, which are date, time, location, tag number, and expiration time.
Q: Does it matter if I pay the correct Park Mobile zone number if Omega manages both lots?
A: Yes. Omega is a parking management company. Because parking payments are not transferable, you must pay the correct Park Mobile zone number to avoid a citation.
MONTHLY PARKING
Q: How do I sign up for monthly parking?
A: From our home screen, select “Monthly Parking” from the menu and complete the form to submit your request.
VALET SERVICE REQUESTS
Q: How do I request valet service for my private event?
A: Email us the details for your event at least 2 weeks in advance at [email protected]. We appreciate advance notice of one month or more when possible.